SHIPPING INFO

shipping policy

We try our best to process and ship out within a few days. Please allow additional time on holidays and special occasions. If you are an international customer, please allow extra time for your package to arrive due to customs delay. 

We are not responsible for any shipping deliveries that may be affected by customs, Natural occurrences, Transfers to a local carrier in your country, Or air and ground transportation strikes or delays, Nor any extra fees, Customs or back end charges, We are not responsible for any lost, Stolen, Or damaged packages once the package has been shipped. If items are returned to us we will contact you to set up a reshipment. Shipping charges are non-refundable. 

 

RETURNS

Limited edition and/or On-sale items cannot be returned for a refund. Please note that we cannot refund the original shipping chargesTo return a an item(s) for a refund first contact us to for confirmation.

Your item(s) must meet the following criteria:

  • Be returned within 14 days of your delivery date
  • Be in its original, Unused, Unaltered and unwashed condition, And must be returned with original tags and packaging.
  • Must include a copy of the original receipt

Further instructions will be given after confirmation.
A refund will be issued in the original form of payment.

    • GOLD BEANS reserves the right to reject returns which do not comply with our return policy.
    • GOLD BEANS does not bear any responsibility for international returns, So for added safety, Please use a well-established courier and insure all packages with a tracking number.
    • It should be noted that the return shipping fee is to be paid for by the customer unless there is a product fault or an issue with the order that GOLD BEANS is responsible for

     

    EXCHANGES

    We do not process exchanges therefore we would suggest that you return the original item(s) for a refund and proceed to place a new order for the correct desired item.


    REFUNDS

    Once your item(s) have been returned you must allow a few days for your original payment method to be reimbursed. Once your refund has been processed, You will receive confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account.

      

    CONTACT

    For any inquiries related to GOLD BEANS, Please email info@goldbeansshop.com .
    We will do our best to help you with any problem

    You can also contact us via the form below.